Last Updated: 20 February 2025

The purpose of these Terms of Service is to define the rights, obligations, and responsibilities of NEIVE (referred to as ‘Company,’ ‘we,’ ‘us,’ and ‘our’) and the Customer or ‘User’ (referred to as ‘you’ and ‘your’) regarding the Services. Users are advised to carefully read all terms and conditions as they impact their legal rights when accessing the NEIVE Site or using the Services.

These Terms constitute a legally binding agreement between You (an individual or an entity acting through an authorized individual) and SIA Neive, with registry code 40203549567, Latvia. It is registered to act as a Crypto Assets Services Provider (CASP).

By agreeing to these terms, you confirm that you have read, understood, and accepted all of the terms and conditions outlined herein.

We offer our services to users in multiple countries. Therefore, not all services may be accessible in every jurisdiction, and you may receive services from one of our affiliated entities.

GENERAL USE

1. Eligibility

1.1. To use NEIVE Services, you must be at least 16 years old or have reached the legal age of majority and contractual capacity in your jurisdiction.

1.2. NEIVE provides the following basic services:

•   Digital Currency exchange services (referred to as “Exchange Services”) for buying and selling Supported Digital Currencies.

•   On-ramp and off-ramp services.

•   Cryptocurrency trades via peer-to-peer (P2P) marketplaces.

2. User Obligations

2.1. To access NEIVE Services, you must provide your name and accept these Terms and Conditions.

2.2. Certain features may require additional personal information, such as full name, address, contact details, date of birth, government ID, professional/business information, and bank account details. You must ensure the accuracy of this information and promptly update any changes.

2.3. By providing personal information, you authorize NEIVE to verify your identity and take actions to prevent fraud, money laundering, or terrorist financing. This includes accessing public reports and bank account information and cooperating with third parties for verification.

3. Transaction Processing

3.1. NEIVE reserves the right to process or cancel pending Digital Currency and Fiat Currency Transactions as required by law, court orders, or to enforce transaction limits. Once a Digital Currency Transaction is processed within the network, it cannot be reversed.

3.2. NEIVE does not control the underlying software protocols governing Supported Digital Currencies. Users acknowledge that these protocols are open source and subject to sudden changes (forks), which may impact the currency’s value and functionality.

3.3. In case of a fork, NEIVE may temporarily suspend operations and may or may not support the forked protocol, with users having the opportunity to withdraw funds. NEIVE assumes no responsibility for unsupported branches of forked protocols.

4. Conversion Services

4.1. Eligibility and Exchange Rate

4.1.1. In certain jurisdictions, eligible users may buy or sell Supported Digital Currency through the Exchange Services.

4.1.2. The Exchange Services are subject to the NEIVE exchange rate for the given transaction.

4.1.3. The Exchange Rate is the price of a given Supported Digital Currency amount in terms of Fiat Currency or other Digital Currency, as quoted on the NEIVE site or P2P marketplace.

4.1.4. The Exchange Rate is stated either as a “Buy Price” or “Sell Price,” indicating the price at which you may buy or sell Supported Digital Currency to NEIVE.

4.2. Transaction Delay

NEIVE reserves the right to delay any Exchange Service transaction if it perceives a risk of fraud or illegal activity.

4.3. Service Fees

Each Conversion Service transaction is subject to a fee. NEIVE reserves the right to adjust its Service Fees and any applicable waivers. You will be notified of the Service Fee applicable to your transaction at the time of the transaction and in each receipt issued to you.

4.4. Transaction Authorization and Responsibilities

4.4.1. You cannot cancel, reverse, or change any transaction marked as complete or pending. In case of unsuccessful payment or insufficient funds, you authorize NEIVE to either cancel the transaction or debit your other payment methods, as deemed necessary to complete the transaction, at its sole discretion.

4.4.2. You are responsible for maintaining an adequate balance and sufficient credit limits to avoid overdraft, non-sufficient funds, or similar fees charged by your payment provider.

4.4.3. NEIVE reserves the right to refuse, cancel, or reverse any purchases or sales of Digital Currency at its sole discretion, even after debiting funds from your account(s), if there is suspicion of involvement in money laundering, terrorist financing, fraud, or any other financial crime; in response to a court or government order; or if the transaction is related to Prohibited Use or a Prohibited Business as outlined below.

4.4.4. In such instances, NEIVE will reverse the transaction, and you acknowledge that there is no obligation to reinstate a purchase or sale order at the same price or terms as the canceled transaction.

4.5. In case of an error, whether in our Services, purchase order confirmation, processing your purchase, or otherwise, we reserve the right to correct such errors and revise your purchase transaction (including charging the correct price) or cancel the purchase and refund any received amount. Your sole remedy in such a situation is to cancel your purchase order and receive a refund of any charged amount.

4.6. All sales and purchases of Digital Currencies via the Services are final. We do not accept returns or provide refunds for Digital Currency purchases, except as otherwise stated in these Terms.

4.7. NEIVE may utilize third-party payment processors to handle funding and payments between you and NEIVE, including payments related to the Exchange Service or other services.

NEIVE will not be held liable for any errors, mishandling, loss, or service disruptions caused by or related to its Payment Services Partners.

5. OTC

5.1. NEIVE provides VIP attention to customers or businesses to ensure order price guarantees and prevent market distortion due to large orders (“OTC Service”).

5.2. To utilize the OTC Service, customers must process orders exceeding 100,000.00 EUR.

5.3. For OTC purchases, customers must maintain a fiat balance in their NEIVE account; for OTC sales, customers must have a Digital Currency balance corresponding to the Minimum deal in their NEIVE account. The fiat or Digital Currency amount will be debited from the Customer’s wallet upon trading.

5.4. In cases of extreme market volatility, NEIVE reserves the right to decline an OTC trade after trade confirmation. Occasionally, customers’ Digital Currency balances may take 24 hours or more to reflect an OTC trade due to unforeseen circumstances like blockchain congestion. Customer funds transferred for Digital Currency issuance will be protected in compliance with regulations governing Supported Digital Currencies, where applicable

5.5. Customers agree to pay the applicable service fees outlined in their NEIVE account. NEIVE reserves the right to modify these fees without limitations.

6. General Use, Prohibited Use, and Termination

6.1. We grant you a limited, non-exclusive, non-transferable license, subject to the terms of this Agreement, to access and use NEIVE, including related content, materials, and information (collectively referred to as the “Content”), solely for approved purposes as permitted by NEIVE from time to time. Any unauthorized use of the NEIVE Site or Content is expressly prohibited. All other rights, title, and interest in the NEIVE Site or Content are exclusively the property of NEIVE and its licensors.

6.2. You agree that you will not copy, transmit, distribute, sell, license, reverse engineer, modify, publish, participate in the transfer or sale of, create derivative works from, or exploit any part of the Content, in whole or in part. The trademarks “www.neive.eu,” “NEIVE,” and all related logos associated with the NEIVE Services or displayed on the NEIVE Site are either trademarks or registered trademarks of NEIVE or its licensors. You may not copy, imitate, or use them without prior written consent from NEIVE.

6.3. While our aim is to provide accurate and timely information on the NEIVE Site, including its content, please note that it may not always be entirely accurate, complete, or current. It might also contain technical inaccuracies or typographical errors. We strive to offer you the most comprehensive and precise information possible, which is why information may be changed or updated from time to time without prior notice. This includes information regarding our policies, products, and services.

6.4. Therefore, it’s important for you to verify all information before relying on it. Any decisions made based on the information found on the NEIVE Site are solely your responsibility, and we bear no liability for such decisions.

6.5. We may provide links to third-party materials, including websites, for your convenience. However, please be aware that we do not control these third-party materials or sites. You acknowledge and agree that we are not responsible for any aspect of the information, content, or services provided in any third-party materials or on any third-party sites accessible or linked to the NEIVE Site

6.6. If, as permitted by NEIVE from time to time, you grant express permission to a third party to access or connect to your NEIVE Account, either through the third party’s product or service or through the NEIVE Site, you acknowledge that granting such permission does not absolve you of your responsibilities under this Agreement. You are fully accountable for all actions or omissions of any third party with access to your NEIVE Account. Additionally, you agree not to hold NEIVE responsible for, and you will indemnify NEIVE against, any liability arising from or related to any action or omission of any third party with access to your NEIVE Account.

7. Prohibited Use

7.1. In connection with your use of Our Services and your interactions with other users and third parties, you agree and represent that you will not engage in any Prohibited Business or Prohibited Use as defined herein. We reserve the right at all times to monitor, review, retain, and/or disclose any information as necessary to satisfy any applicable law, regulation, sanctions programs, legal process, or governmental request.

7.2. We also reserve the right to cancel and/or suspend your NEIVE Account, block transactions, or freeze funds immediately and without notice if we determine, in our sole discretion, that your Account is associated with a Prohibited Use and/or a Prohibited Business.

8. Transactions Limits

8.1. All Our Services are subject to transaction volume limits within a specified period. You can view your current limits by logging into your NEIVE Account and visiting the settings section. These limits may vary based on your chosen payment method, completed verification steps, and other factors. NEIVE reserves the right to adjust these limits as deemed necessary at our sole discretion.

8.2. If you wish to increase your limits beyond the posted amounts, you can submit a request to support@neibe.eu. We may ask for additional information about you or your business, request records, or schedule meetings with NEIVE team members.

8.3. Please note that NEIVE may charge costs and fees associated with Enhanced Due Diligence, provided that we notify you in advance of any charges. We reserve the right to decline your limit increase request or lower your limits in the future, even if Enhanced Due Diligence has been completed.

9. Suspension, Termination, and Cancellation.

9.1. We may take the following actions:

(a) Suspend, restrict, or terminate your access to any or all of Our Services;

(b) Deactivate or cancel your NEIVE Account if:

•   We are required to do so by a court order or binding order of a government authority;

•   We reasonably suspect you are using your NEIVE Account for Prohibited Use or Business;

•   Your NEIVE Account is involved in pending litigation, investigation, or government proceedings, or if we perceive a heightened risk of legal or regulatory non-compliance associated with your Account activity;

•   Our service partners are unable to support your use;

•   You take actions that circumvent NEIVE’s controls, such as opening multiple NEIVE Accounts or abusing promotions offered by NEIVE.

9.2. If we suspend, close, or terminate your account or usage of NEIVE Services for any reason, we will provide you with notice of our actions, unless prohibited by a court order or legal process.

9.3. You acknowledge that our decision to take such actions may be based on confidential criteria essential to our risk management and security protocols. You agree that we are not obligated to disclose the details of these procedures to you.

9.4. After Account deactivation or cancellation, you will have ninety (90) days to transfer Digital Currency or funds associated with your Digital Currency Wallet(s) and/or Fiat Currency Wallet(s), unless such transfer is prohibited by law or court order. You can cancel your NEIVE Account at any time by withdrawing all balances. There is no charge for canceling your Account, but you must pay any outstanding amounts owed to NEIVE. We are authorized to cancel or suspend any pending transactions at the time of cancellation.

9.5. NEIVE operates as an independent contractor for all purposes. This Agreement does not establish, nor is it intended to establish, a partnership, joint venture, or any similar association for profit between you and NEIVE. It does not designate either party as the agent of the other.

9.6. If you receive information about another user through NEIVE Services, you must keep that information confidential and use it only in connection with Our Services. You are not allowed to disclose or distribute a user’s information to a third party or use the information except as necessary to facilitate a transaction and other related functions such as support, reconciliation, and accounting, unless you have the user’s express consent to do so. Sending unsolicited emails to a user through Our Services is prohibited.

10. Taxes

It is solely your responsibility to determine whether and to what extent any taxes apply to transactions conducted through Our Services. You must withhold, collect, report, and remit the correct amounts of taxes to the appropriate tax authorities. Your transaction history is accessible through your NEIVE Account.

11. Unclaimed Property

If NEIVE holds funds in your account and is unable to contact you or has no record of your use of the Services for several years, applicable law may require NEIVE to report these funds as unclaimed property to the relevant jurisdiction. We will attempt to locate you using the address in our records, but if we are unable to do so, we will comply with applicable laws. NEIVE reserves the right to deduct dormancy fees or other administrative charges from such unclaimed funds, as permitted by law.

12. Customer Feedback, Queries, Complaints, and Dispute Resolution

12.1. If you have any feedback, questions, or complaints, please contact us through our Customer Support web page, email us at support@neive.eu, or send a letter addressed to NEIVE Customer Support. When contacting us, please provide your name, address, and any other information necessary to identify you, your NEIVE Account, and the transaction related to your feedback, questions, or complaints.

12.2. This Agreement and any disputes or claims arising from or related to it (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the Republic of Latvia. You agree that the courts of the Republic of Latvia have exclusive jurisdiction to settle any dispute, claim, or other matter arising from or related to this Agreement or its subject matter or formation (including non-contractual disputes or claims).

12.3. Any disputes, disagreements, or claims arising from the Terms, or related to them, including violations, termination, or invalidity, shall be resolved through mutual negotiations in good faith.

12.4. We do not accept responsibility or liability for transaction relationships between Your NEIVE Account and other payment instruments of third parties.

12.5. The Company reserves the right not to issue a refund if it strongly suspects that Your actions do not comply with the Terms. Refunds will only be issued after the Company’s investigation is complete.

12.6. You are responsible for all consequences of any dispute or action that results in unpaid commitments unless it is proven to be NEIVE’s fault. Unpaid services resulting from such disputes will be charged to You in the month the dispute occurred.

13. General Provisions

13.1. It is your responsibility to ensure adequate security and control of all IDs, passwords, hints, PINs, API keys, or any other codes used to access Our Services. Loss or compromise of this information and/or your personal data may lead to unauthorized access to your NEIVE Account by third parties, resulting in the loss or theft of Digital Currency, funds held in your account, and any associated accounts, including linked bank accounts.

13.2. You must keep your email address and telephone number updated in your Account Profile to receive notices or alerts from us. We are not liable for any losses due to compromised login credentials unrelated to NEIVE’s actions or for failure to act on notices or alerts sent by us.

13.3. If you suspect your NEIVE Account information has been compromised, contact NEIVE Support immediately at support@neive.eu.

13.4. We shall not bear any liability, whatsoever, for any damage or interruptions caused by any computer virus, spyware, scareware, Trojan horses, worms or other malware that may affect your computer or other equipment, or any phishing, spoofing or another attack. We advise the regular use of a reputable and readily available virus screening and prevention software. You should also be aware that SMS and email services are vulnerable to spoofing and phishing attacks and should use care in reviewing messages purporting to originate from NEIVE. Always log into your NEIVE Account through the NEIVE Site to review any transactions or required actions if you have any uncertainty regarding the authenticity of any communication or notice.

13.5. If you suspect that your NEIVE Account information has been compromised or if you have fallen victim to scammers, please contact NEIVE Support immediately at support@neive.eu.

13.6. If you have a dispute with one or more users of Our services, you release NEIVE, its affiliates, and service providers, as well as each of their respective officers, directors, agents, joint venturers, employees, and representatives, from any and all claims, demands, and damages (actual and consequential) of every kind and nature arising from or connected with such disputes.

13.7. You also agree to indemnify and hold NEIVE, its affiliates, and Service Providers, along with each of their respective officers, directors, agents, joint venturers, employees, and representatives, harmless from any claim or demand, including attorneys’ fees, fines, fees, or penalties imposed by any regulatory authority, arising from your breach of this Terms, violation of any law, rule, or regulation, or infringement of the rights of any third party. 

14. Limitation of Liability; No Warranty

14.1. In no event shall NEIVE, its affiliates, and service providers, or any of their respective officers, directors, agents, joint venturers, employees, or representatives, be liable:

(A) for an amount greater than the value of the supported digital currency on deposits in your NEIVE account; or

(B) for any lost profits or any special, incidental, indirect, intangible, or consequential damages, whether based in contract, tort, negligence, strict liability, or otherwise, arising out of or in connection with authorized or unauthorized use of the NEIVE site, NEIVE services, or this agreement. This limitation applies even if an unauthorized representative of NEIVE was advised of, knew, or should have known of the possibilities of such damages.

This means that, for example (and without limiting the scope of the preceding sentence), if you claim that NEIVE failed to process a buy or sell transaction properly, your damages are limited to no more than the value of the supported digital currency at issue in the transaction. You may not recover for lost profits, lost business opportunities, or other types of special, incidental, indirect, intangible, or consequential damages in excess of the value of the supported digital currency at issue in the transaction. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

14.2. The NEIVE services are provided on an ‘as is’ and ‘as available’ basis without any representation or warranty, whether express, implied, or statutory. To the maximum extent permitted by applicable law, NEIVE specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose, and/or non-infringement. NEIVE does not make any representations or warranties that access to the site, any part of Our services, or any of the materials contained therein, will be continuous, uninterrupted, timely, or error-free.

14.3. We make no representations about the accuracy or completeness of historical Digital Currency price data available on the Site. We will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards, and check issuances are processed in a timely manner, but We make no representations or warranties regarding the amount of time needed to complete processing, which is dependent upon many factors outside of our control.

14.4. These Terms, the Privacy Policy, E-Sign Consent, and Appendices incorporated by reference herein constitute the entire understanding and agreement between you and us regarding the subject matter herein. They supersede any and all prior discussions, agreements, and understandings of any kind, including prior versions of this Agreement, between you and NEIVE. Section headings in these Terms are for convenience only and do not govern the meaning or interpretation of any provision herein.

14.5. We reserve the right to amend or modify these Terms by posting the revised Terms on the NEIVE Site or emailing them to you. The revised Terms will be effective immediately upon posting or emailing. If you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of Our Services and close your NEIVE account.

14.6. You agree that we shall not be liable to you or any third party for any modification or termination of Our Services, or suspension or termination of your access to Our Services, except as otherwise expressly set forth herein. If the revised Terms include a material change, we will make reasonable efforts to provide you with advanced notice via our website and/or email before the material change takes effect.

14.7. You are not permitted to assign any rights or licenses granted under these Terms. We reserve the right to assign our rights without restriction, including to any NEIVE affiliates, subsidiaries, or successors in interest of any business associated with Our Services. Any attempted transfer or assignment in violation of this provision shall be null and void. However, this agreement will bind the parties, their successors, and permitted assigns.

14.8. If any provision of these Terms is found to be invalid or unenforceable under any rule, applicable law or regulation, or by any governmental agency, such provision will be changed and interpreted to achieve the objectives to the fullest extent possible under the law. The validity or enforceability of any other provision of these Terms will not be affected.

14.9. In the event that NEIVE is acquired by or merged with a third-party entity, we reserve the right to transfer or assign the information collected from you as part of such merger, acquisition, sale, or change of control.

14.10. All provisions of these Terms that by their nature extend beyond the expiration or termination of these Terms, including sections related to suspension or termination, NEIVE Account cancellation, debts owed to NEIVE, general use of the NEIVE Site, disputes with NEIVE, and general provisions, will survive the termination or expiration of these Terms.

14.11. These Terms shall be governed by the laws of the Republic of Latvia. Any claim or dispute that has arisen or may arise between you and NEIVE will be resolved in accordance with the applicable laws of the Republic of Latvia.

15. Force Majeure

We shall not be liable for delays, failures in performance, or interruptions of service resulting directly or indirectly from any cause or condition beyond our reasonable control. Such causes or conditions include but are not limited to acts of God, civil or military authorities, terrorism, civil disturbances, war, strikes or other labor disputes, fires, interruptions in telecommunications or Internet services or network provider services, equipment and/or software failures, other catastrophes, or any other occurrence beyond our reasonable control. These events shall not affect the validity and enforceability of any remaining provisions.

APPENDIX 1

PROHIBITED USE, PROHIBITED BUSINESSES, AND CONDITIONAL USE

Prohibited Use

You may not use your NEIVE Account to engage in the following categories of activity (“Prohibited Uses”). The specific types of use listed below are representative, but not exhaustive. If you are uncertain as to whether or not your use of Our Services involves a Prohibited Use, or have questions about how these requirements apply to you, please contact us at support@neive.eu. By opening a NEIVE Account, you confirm that you will not use your NEIVE Account to do any of the following:

• Unlawful Activity: Activity which would violate, or assist in the violation of any law, statute, ordinance, or regulation, sanctions programs administered in the countries where NEIVE conducts business or which would involve proceeds of any unlawful activity.

• Abusive Activity: Actions which impose an unreasonable or disproportionately large load on our infrastructure, or detrimentally interfere with, intercept, or expropriate any system, data, or information; transmit or upload any material to the NEIVE Site that contains viruses, trojan horses, worms, or any other harmful or deleterious programs; attempt to gain unauthorized access to the NEIVE Site, other NEIVE Accounts, computer systems or networks connected to the NEIVE Site, through password mining or any other means; use NEIVE Account information of another party to access or use the NEIVE. Site, except in the case of specific Merchants and/or applications which are specifically authorized by a user to access such user’s NEIVE Account and information; or transfer your account access or rights to your account to a third party, unless by operation of law or with the express permission of NEIVE

•  Abuse Other Users: Interfere with another individual’s or entity’s access to or use of any Our Services; defame, abuse, extort, harass, stalk, threaten or otherwise violate or infringe the legal rights (such as, but not limited to, rights of privacy, publicity and intellectual property) of others; incite, threaten, facilitate, promote, or encourage violent acts against others; harvest or otherwise collect information from the NEIVE Site about others, including without limitation email addresses, without proper consent

•  Fraud: Activity which operates to defraud NEIVE, NEIVE users, or any other person; provide any false, inaccurate, or misleading information to NEIVE.

•  Illegal Gambling: Lotteries; bidding fee auctions; sports forecasting or odds making; fantasy sports leagues with cash prizes; internet gaming; contests; sweepstakes; games of chance unless properly licensed to operate in the country where it conducts business.

•  Intellectual Property Infringement: Engage in transactions involving items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the law, including but not limited to sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorization from the rights holder; use of NEIVE intellectual property, name, or logo, including use of NEIVE trade or service marks, without express consent from NEIVE or in a manner that otherwise harms NEIVE or the NEIVE brand; any action that implies an untrue endorsement by or affiliation with NEIVE.

APPENDIX 2

VERIFICATION PROCEDURES AND LIMITS

NEIVE uses multi-level systems and procedures to collect and verify information about you in order to protect NEIVE and the community from fraudulent users and to keep appropriate records of NEIVE’s customers. Your daily or weekly Conversion limits, withdrawal limits, Instant Buy limits, Fiat Wallet transfer limits, and limits on transactions from a linked payment method are based on the identifying information and/or proof of identity you provide to NEIVE.

All users who wish to buy Digital Currency using NEIVE’s Standard Conversion Service, at minimum, must:

•   Establish a NEIVE Account by providing your name, authenticating your email address, and accepting the NEIVE Terms of Service;

•   Add and verify a phone number;

•   Add and verify a bank account;

•   Upload an ID document issued by your government.

Notwithstanding these minimum verification procedures for the referenced Our Services,  NEIVE may require you to provide or verify additional information, or to wait some amount of time after completion of a transaction, before permitting you to use any Our Services and/or before permitting you to engage in transactions beyond certain volume limits. You may determine the volume limits associated with your level of identity verification by visiting your account’s Limits page. You may contact support@neive.eu to request larger limits. We will require you to submit to Enhanced Due Diligence. Additional fees and costs may apply, and NEIVE does not guarantee that we will raise your limits.

APPENDIX 3

E-SIGN DISCLOSURE AND CONSENT

This policy describes how NEIVE delivers communications to you electronically. We may amend this policy at any time by providing a revised version on our website. The revised version will be effective at the time we post it. We will provide you with prior notice of any material changes via our website.

Electronic Delivery of Communications

You agree and consent to receive electronically all communications, agreements, documents, notices, and disclosures (collectively, “Communications”) that we provide in connection with your NEIVE Account and your use of Our Services. Communications include:

•   Terms of services and policies you agree to, including updates to these Terms or NEIVE policies;

•   Account details, history, transaction receipts, confirmations, and any other Account or transaction information;

•   Legal, regulatory, and tax disclosures or statements we may be required to make available to you; and

•   Responses to claims or customer support inquiries filed in connection with your NEIVE Account.

We will provide these Communications to you by posting them on the NEIVE Site, emailing them to you at the primary email address listed in your NEIVE profile, communicating to you via instant chat, and/or through other electronic communication such as text message or mobile push notification.

Hardware and Software Requirements

In order to access and retain electronic Communications, you will need the following computer hardware and software:

•   A device with an Internet connection;

•   A current web browser that includes 128-bit encryption (e.g. Internet Explorer version 9.0 and above, Firefox version 3.6 and above, Chrome version 31.0 and above, or Safari 7.0 and above) with cookies enabled;

•   A valid email address (your primary email address on file with NEIVE); and

•   Sufficient storage space to save past Communications or an installed printer to print them.

Updating your Information

It is your responsibility to provide us with a true, accurate and complete e-mail address and your contact information, and to keep such information up to date. You understand and agree that if NEIVE sends you an electronic Communication but you do not receive it because your primary email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, NEIVE will be deemed to have provided the Communication to you.

You may update your information by logging into your account and visiting settings or by contacting our support team via email at support@neive.eu.

APPENDIX 4

GOVERNMENT LICENSE DISCLOSURES

NEIVE maintains a permission to engage in Digital Currency activities in Latvia, and this license may impact our provision and your use of certain Our Services depending on where you live. If you have a question or complaint, please contact the consumer assistance division of NEIVE at support@neive.eu.

Governmental notice:

•   Fiat currencies are legal tender backed by correspondent governments.

•   The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.

•   Holding digital and virtual currencies carries the exchange rate and other types of risk.

Potential users of digital or virtual currencies should be forewarned of a possible financial loss at the time that such currencies are exchanged for Fiat currency due to an unfavorable exchange rate. A favorable exchange rate at the time of exchange can result in a tax liability. Please consult your tax advisor regarding any tax consequences associated with your holding or use of digital or virtual currencies.

NEIVE team