Last Updated: 20 February 2025

This privacy notice pertains to the processing activities carried out by NEIVE concerning the personal data of its clients, prospective clients, and website visitors.

Our Commitment to Privacy

At NEIVE, we value your privacy and adhere to the General Data Protection Regulation (Regulation (EU) 2016/679) and the Law on Legal Protection of Personal Data of the Republic of Latvia. We are dedicated to safeguarding the confidentiality of information and respecting individuals’ privacy rights.

Understanding Your Privacy Rights

This Privacy Policy outlines the types of personal data we may collect, how we store and manage that data, and your rights concerning its processing.

Integral to Our Terms

This Privacy Policy is an integral part of our Terms of Services and constitutes a legal agreement between NEIVE and you, the client. By using our Services, you agree to abide by this Privacy Policy.

Legal Compliance and Age Requirement

By using our Services, you affirm that you have full legal capacity, are of sound mind, and are at least 16 years old, as stipulated in our Terms.

If you do not agree with this Privacy Policy, please refrain from using our Services.

1. Your Data Controller

•   Our products and services are provided through local operating entities that are part of the NEIVE group of companies.

•   You are contracting with NEIVE as specified in our Terms of Service. The company you are contracting with is your Data Controller, and is responsible for the collection, use, disclosure, retention and protection of your personal data in accordance with our global privacy standards, this Privacy Notice, as well as any applicable national laws.

2. What is Collected

2.1. NEIVE collects information directly from you when you provide it to us, as well as automatically when you use our Services, as stated below.

2.2. NEIVE is entitled to collect, store, and use the following personal data/information:

•   • Contact details, such as name (including corporate name and identification number for legal entities), address, telephone number, and email address.

•   • Financial and transaction data, such as credit or debit card numbers, and bank

•   • Any other information provided by you to enable NEIVE to provide the Services, including information related to all operations conducted through NEIVE, which does not directly identify you.

2.3. When you use our Services, we may automatically receive the following information:

•   Data of the browser used, the type and version of the operating system;

•   Type of device used and its screen resolution;

•   IP address(es) used;

•   Time and date of visiting our website;

•   Other data necessary for the operation and improvement of NEIVE.

3. The Legal Basis

3.1. The legal basis for personal data collection and processing shall be as follows:

•   Consent – the basis that arises upon your explicit agreement to processing your personal data for a specific purpose, e.g., acceptance of Cookies, registration of your NEIVE Account, execution of transactions, receipt of notifications, etc;

•   Contract – the basis when your personal data processing is required under contractual obligations;

•   Legitimate interest – on this basis we may take measures for fraud prevention, for commercial interest, for direct marketing purposes, with your consent if and where provided, etc. Using the legitimate interest basis, the Company will observe your fundamental rights and freedoms, to comply with applicable law;

•   Legal obligation – the basis that arises when data processing is required to comply with the law, or as a statutory obligation (not a contractual obligation).

4. Use and Storage of the Data

4.1. The purpose of the collected data/information use and processing is to:

•   monitor, detect, and prevent fraud and other harmful activity (if any);

•   process the payments, as well as communicate regarding the payments;

•   promote, analyze and improve our Services;

•   personalize your access to our website and Services;

•   respond to enquiries, send Service notices and provide client support;

•   notify You on the usage of our website and Services;

•   analyse errors to improve the operation of our website.

•   conduct audits, for regulatory purposes and compliance with industry standards;

•   develop new products;

•   send marketing communications, etc.

4.2. NEIVE will store your personal data subject to the Internet Security framework and safeguards for a reasonable time depending on the nature of the Services or as prescribed by applicable law.

4.3. Provided that the Company has informed you and you have agreed (hereby included), we may use your data to send you notifications, newsletters, updates about our Services, and other relevant information.

4.4. Whenever you give us your consent to collect, use, store, or disclose your personal data, you have the right to withdraw such consent at any time by emailing us, as indicated in the contact information.

4.5. If your personal data changes, you can update or correct it in your NEIVE Account or by emailing us.

4.6. If you terminate your NEIVE Account, we will remove your personal data. However, please note:

•   There is a possibility of delays in the removal of your data from our servers.

•   The information may be saved if it is necessary to fulfill our legal and financial obligations, for dispute resolution, or for the fulfillment of our contracts.

5. Disclosure of Information

5.1. We will not disclose information to the third parties, however We is entitled to transfer the personal data of the clients/users in whole or in part, including but not limited to, the third parties, even those located outside Latvia, such as (where applicable):

•   NEIVE’s subsidiaries or affiliates;

•   persons, who require such information to complete the initiated transfer (e.g., business partners/providers);

•   persons responsible for financial monitoring;

•   to other persons, if this is required by the Terms or under the applicable law.

5.2. By no means shall NEIVE disclose your personal data to other persons or in other ways than specified in this Privacy Policy, other than with Your prior consent.

6. Your Data Protection Rights

6.1. You have the following data protection rights:

•   right to access – you have the right to ask us about an access to your personal data by providing you with copies of your data;

•   right to rectify – if you find your data inaccurate or incomplete, you have the right to ask us to rectify or complete it;

•   right to erase – you have the right to erase your data and ask us your personal information to be deleted completely, considering that We may keep record of the information pursuant applicable laws;

•   right to restrict – you have the right to ask us to restrict the processing of your data regarding the way we do it;

•   right to object – you have the right to object to processing of your data, if no enquiry from you is in progress, or we no longer need your data, or you initially consented to Your data use, but have now withdrawn your consent, and/or we are not restricted by law to do so;

•   right to data portability – you also have the right to the portability of data you provided to us and you have the right to ask us to transfer, move, copy your information, or give it to you;

•   withdrawal of consent – you have the right to withdraw your consent to process Your personal data any time, without affecting the lawfulness of processing based on consent before such consent withdrawal;

•   right to lodge a complaint – you can contact us for a complaint if you are not satisfied with our handling of your personal data.

6.2. You have the right to unsubscribe from our mailings, e-newsletters, marketing notifications, at any time, whether with regard to initial or further processing, by e-mail: support@neive.eu.

6.3. You are not required to pay any charge for exercising your rights.

6.4. We have up to 1 month to respond to you.

7. Cookies Policy

7.1. Cookies are small data files sent to your device (computer, tablet or mobile phone) from a website and stored on your device’s hard drive.

7.2. We can use Cookies, such as:

•   Necessary Cookies that allow you to use our Services (e.g., cookies for authentication on the website, cookies for ensuring security to detect the violation of the authenticity of the website, security, accessibility, network management, etc.);

•   Effective Cookies for collecting information about using our website;

•   Functional Cookies that give an opportunity to save the interface settings selected by you (e.g., the selected language or region, the font size, the appearance of the web page, to customize elements, to remember your preferences, etc.);

•   Advertising Cookies that give an opportunity to provide advertising content in accordance to Your interests, where applicable.

7.3. You can set your browser to accept or refuse Cookies, as well as to remove or change the settings of Cookies.

8. Link to Third-Party Websites

8.1. NEIVE may contain links to third-parties’ websites. The privacy policy and cookies policy on such third parties’ websites may differ from our policies, being out of our control and responsibility. We encourage You to read carefully these policies on such websites before using them or providing them with any information, including your personal data.

8.2. In any case, it is your sole responsibility to familiarize with the privacy and cookies practices of other websites and parties.

9. Security

9.1. We take a wide range of reasonable measures (organizational, technical, administrative, etc.) to protect your personal data within the provision of our Services from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

9.2. If you have reason to believe that your interaction with the Company might no longer be secure, you must contact us immediately. When appropriate, NEIVE shall notify those whose data may have been compromised and take other steps in accordance with applicable law.

10. Disclaimers and Liability as to Privacy

10.1. Only authorized NEIVE employees shall have access to your personal data. These employees undertake the duty to strictly observe confidentiality and prevent unauthorized access by third parties to your personal and other data.

10.2. Despite the measures taken to protect your personal data, we caution that no data transmission or storage system can be guaranteed to be wholly and totally secure, even with improvements to the safety of personal data.

10.3. NEIVE cannot and will not be responsible for the consequences of your voluntary sharing or distribution of any of your personal data or the personal data of other clients within the Services provided by NEIVE.

10.4. NEIVE shall not be responsible for any actions of third parties (including hackers, intruders, and other violators) in relation to your personal data, both within and beyond the Services provided by NEIVE, regardless of whether the data was received during the provision of Services or otherwise. NEIVE shall not be responsible for any illegal acts of third parties who may breach the provisions of this Privacy Policy.

10.5. When registering your NEIVE Account, you confirm that you provide true and accurate information. If you provide false or inaccurate data, or if NEIVE has reasonable and sufficient grounds to suspect that such information is false or inaccurate, the Company is entitled not to provide its Services and to block your NEIVE Account temporarily (until all disputed matters are settled) or indefinitely, as provided by the Terms.

11. Governing Law

11.1. This Privacy Policy and other relationships between the parties are governed by the law of Latvia.

12. Amendments

12.1. This Privacy Policy may be amended, including any material change, at any time. Any amendments or additions to this Privacy Policy shall be valid only after a new version of the Policy is placed at our website. The new version of the Privacy Policy shall come into force at the moment it is placed at our website, unless otherwise provided for by the new version of the Privacy Policy.

12.2. The date the Privacy Policy was last updated is identified at the top of the page. You are responsible for ensuring that NEIVE has your up-to-date, active and deliverable email address, and for periodically visiting this Privacy Policy to check for any changes.

13. Contact Information

If you have any questions about this Privacy Policy, please contact us by email: support@neive.eu

NEIVE team